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Community
Bronze
Silver
Gold
Platinium
Community support
Email support
Telephone support
Online support
Number of tickets per year
Price of additional ticket
Maintenance
Version update, Security patch, Bug fixing
Version update, Security patch, Bug fixing
Hourly extra maintenance cost
Ticket qualifying time
Response time
Disponibility
x
x
x
10
80 € ex tax
4
working hours
working hours
2 working days
working days
x
x
x
30
50 € ex tax
5H per year
100€ ex tax
3
working hours
working hours
2 working days
working days
x
x
x
x
Unlimited
10H per year
100€ ex tax
2
working hours
working hours
1 working day
working days
x
x
x
x
Unlimited
15H per year
100€ ex tax
2
working hours
working hours
4 hours
24h/24 7d/7